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DELIVERY & RETURN


DELIVERY
STANDARD delivery is completely free of charge.
VISA, MASTERCARD payment available
We have the option to pay at the door(For Russia)
With our free standard service, your order will arrive at your home in 3-7 working days from the date on which your package leaves our warehouse.
We deliver all over Russia, United Kingdom, and European countries, USA, CANADA
 
RETURNS POLICY
Not 100% satisfied with your Pantamo Jeans purchase? We accept returns that meet our return policy:
We have our return deadline from 14 to 30 days from the time you receive your order. You have to inform us via the digital return form within this deadline. 
  • You are responsible for the return cost. 
  • The item should be returned in its original condition, that means with the label hanging on, without odours, stains, marks or hairs etc. 
  • Washed garments cannot be exchanged or returned.
  • Unapproved returns will be returned to you at your cost. 
  • Original shipping charges are non-refundable.
  • The items you wish to return are your responsibility until we receive them.
 
COVID-19
The health and safety of our customers and associates is our highest priority. We are following local government and health authorities’ guidelines and taking several precautionary measures across our operations: 
  • •    Our Distribution Centers and Customer Care Centers are open, and we have adjusted our normal practices to account for appropriate social distancing guidelines from the Centers for Disease Control (CDC) and World Health Organization (WHO)
  • •    We have implemented enhanced cleaning and hygiene practices, including wellness checks. Our packing practices have also been adjusted to account for appropriate social distancing guidelines to ensure both associate and package safety
  • •    Our Customer Care Centers are operating with limited staffing and in some cases, we have moved to work-from-home for our representatives