FAQ
Do I have to register to shop?
Although it isn’t obligatory to register as a Customer to shop, we do recommend it, as this gives you access to your purchase history and helps speed up any type of process in relation to your orders.
How do I choose my sıze?
In the description of each item from the Women’s, Men’s and Junior collections, you’ll find a link that will take you to a page with a size guide. CLİCK HERE (size guide linki)
Can I cancel my order?
Yes, you can cancel your order but only if it has not been completed (if it is still being processed) and has not left our warehouse. To cancel, contact our Customer Service as soon as possible by calling +7 962-998-80-59 during customer service hours (Monday to Friday, from 9.00 a.m. to 6.00 p.m.)
How can I pay?
We offer you different ways of paying for your items at our online store: • Pay at the door by Credit or debit card or cash (Russia) All prices are shown in the currency corresponding to the country of purchase, and may vary depending on the country you shop in. All prices include the tax applicable to each country.
Is shopping at pantamojeans.com secure?
Shopping at pantamojeans.com is totally secure. To make sure you can shop safely, we have taken steps to guarantee that payments are made with the maximum security. All data transactions between www.pantamojeans.com and financial institution payment systems are encrypted using an encryption protocol called Secure Socket Layer (SSL). Your payments are made in the secure environment of your financial entity with Visa and MasterCard, which only accept secure electronic transactions (SET) using the International 3D Secure protocol, identified by the Verified by Visa and MasterCard SecureCode logos. The payment gateway will verify that the credit card is activated for SET and will ask the issuing bank for authorisation using a personal authentication code. The operation will only proceed if the bank that has issued the card confirms the authentication code. Otherwise, the transaction will be rejected. Pay at the door means delivery company (boxberry) will receive your payment at the door either by cash or credit card. In this way you will have a secure checkout experience.
Can I get an invoice?
Yes, you can get an invoice by marking the corresponding option when making payment, and by filling in the form with the corresponding tax details.
Can I order by phone?
Payment by credit / debit card will not be accepted by telephone. Should you have any problems during the payment stage, we recommend that you contact our customer service, where one of our agents will guide you through the purchasing steps. To do this, please contact the Customer Service Department on: +7 962-998-80-59. Lines are open from 9:00 am to 5:00 pm, Monday to Friday, standard network rates apply.
I’ve got a promo code. how do I use it?
To use a promo code, you have to enter it in the box shown in your shopping bag, where the associated discount will be applied immediately. If the promo code you enter is incorrect, you will see an error message informing you that the code is not valid. Make sure you’ve written it correctly, and that your order meets the conditions of the promotion. Promotions cannot be combined with other offers. If you have any doubts, contact our Customer Service Department on +7 962-998-80-59 during customer service hours (Monday to Friday, from 9.00 a.m. to 6.00 p.m) The promotions shown on the online store of Pantamo Jeans will not necessarily be applied in physical Pantamo Jeans stores.
Is delivery free?
Yes it is free all over Russia. Yet, Shipping costs are calculated automatically at checkout and depend on: -Destination country The prices for each available option will be displayed at checkout.
How long will my order take to arrive?
Delivery times depend on the destination country. An estimated delivery time and cost will be displayed for each option, however, there is no guaranteed delivery date. Delivery dates quoted at checkout are an estimation only. We aim to meet the delivery times quoted but during busy periods, deliveries may take a little longer. Occasionally circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays. To track your order, please click on the link at the top of the page: (takip numarasi control linki)
which countries do we deliver to?
Please click on the flag icon at our homepage and select your country. If there are any shipping restrictions, or we are unable to ship this product to your country, you will not be able to checkout and pay for the item. Please remember that the delivery country must always be the same as the country where you made your purchase.
Can I track the status of my delivery?
Yes, by following the link: (takip numarasi control linki) If you have any doubts, you can track your order status by sending an e-mail to info@pantamojeans.com
Can I return my order for free?
You will have thirty (14) calendar days from the reception of the order to cancel the contract and return the product you have acquired. You will have to notify Pantamo Jeans within this period of your intention to cancel the contract. Once your return has been received at our warehouse and the return is granted, we will refund the cost of the purchase, deducting the shipping costs, within a maximum of 14 calendar days, using the same method you used to make the payment.
How can I make a return?
You can return any product you have purchased from www.pantamojeans.com within the next 14 calendar days of its delivery date. Once your return has been received at our warehouse and the return is granted, we will refund the cost of the purchase, deducting the shipping costs, within a maximum of 14 calendar days, using the same method you used to make the payment. To make a return, please click on the following link and follow the instructions below: (link lazim) iade icin Please follow the instructions below: • 1. Print the documents - the printed documents must be put inside the returned parcel. • 2. When you return an item we ask that it is still in the original packaging and is not worn, washed, damaged or had the tags removed. Any item which fails to meet these criteria may not be refunded. • 3. Please ensure the items returned are packaged into ONE parcel • 4. We suggest that you ship the parcel with an economy tracked service in order to be able to monitor the returned items Returns will not be accepted as cash on delivery. Returns will not be accepted by any other means than those indicated above.
How long will refunds take?
Within a maximum of 14 calendar days you’ll receive the refund, using the same method you used to make the payment.
I’ve received a faulty item
All products delivered via pantamojeans.com are carefully checked to make sure they are free of defects. However, if you believe that the product has any faults or manufacturing defects, please contact our customer service department by sending an e-mail to info@pantamojeans.com or by calling +7 962-998-80-59 (Mondays to Fridays, from 9.00a.m to 6.00p). We will carefully examine the returned product, and inform you within a reasonable period of time if you will be refunded for it. The amounts paid for products that are returned because of faults or defects, once verified, will be refunded in full, deducting the shipping costs within a period of 14 days. Returns will not be accepted as cash on delivery. Returns will not be accepted by any other means than those indicated above.